Support
Pikoo
We usually reply within 1–2 business days.
Frequently Asked Questions
How do I play Pikoo?
Pikoo is a casual arcade game where you climb as high as possible by jumping from platform to platform. Build up speed to charge bigger jumps, chain combos, and beat your high score.
Do I need an account to play?
No. You can play instantly with a Guest account. If you want to appear on the leaderboards and keep your progress across devices, you can register with your email or sign in with Google or Apple.
I lost my progress. What can I do?
If you played as a Guest and reinstalled the app, guest progress may not be recoverable. If you had a registered account, simply sign in again with the same email, Google, or Apple account and your score, diamonds, and items will be restored.
How do diamonds and the shop work?
You earn diamonds by playing. You can spend them in the in-game shop on cosmetic items such as hats, eyewear, clothes, and pants. Cosmetic items do not affect gameplay.
How can I delete my account and data?
You can request permanent deletion of your account and all associated data (score, diamonds, and inventory) using the account deletion page linked below, or by emailing us.
The game is not working properly. What should I try?
First, make sure you are on the latest version of the app. Then try restarting the app and checking your internet connection (leaderboards and accounts require a connection). If the problem continues, contact us with your device model and a short description of the issue.
Useful Links
Contact Us
Couldn't find an answer above? Send us an email and include your username, device model, and a short description of the problem so we can help you faster.
Oktay Saygın
Istanbul, Türkiye
Email: codeversoft53@gmail.com